Free Delivery

Free delivery by appointment*

For orders over 40 kg, delivery is carried out by a specialist carrier equipped with a forklift for delivery as close as possible to your installation site*. In this case, delivery is by appointment and is free of charge in mainland France and Belgium. We also deliver to other areas (Corsica, Monaco, Switzerland, Spain, Italy, etc.) for which delivery rates are available upon request.

Free transport is subject to the accessibility conditions of the delivery location (paved road of at least 3.5 m in width, the truck must be able to leave moving forwards or backwards over a maximum of 300 m). We can discuss the various possible solutions together if access to your home seems complex.

Delivery times

Due to a high volume of orders during peak season, lead times are subject to upward revision without notice and are dependent on carrier capacity. If you have any deadlines, it is important to let us know in advance.

Lead times are provided as an indication only and are in no way contractual. CliKIT cannot be held responsible for any delay beyond our control (roadworks, bad weather, strikes, etc.).

Production lead times

*For Aluminium Pergolas with a Glass Roof, allow an additional lead time of approximately 1 to 2 weeks.

**For Flat Roof Windows, lead times vary depending on dimensions in stock and selected options.

Important notes regarding the receipt of your order

For any order requiring the services of our specialist carrier, an appointment will be scheduled by SMS or email at least one week before your delivery. We thank you for responding promptly to the questionnaire regarding access to your home.

Upon receipt of your order, it is essential to check the general condition of the packaging in the presence of the delivery driver. Any torn packaging or suspected missing parcel must be noted on the delivery note without fail.
For example: "Damaged parcel, risk of defective goods."
Please note that the mention "Subject to unpacking" has no legally valid standing.

For proper handling, it is essential to unpack and check all the contents of your goods after delivery. Any damage found must be reported by email to contact@clikit.fr within 48 hours of receipt, accompanied by the delivery note and photos expressly mentioning the reservations.

Handling glass: double glazing is very sensitive on the edges — a single knock is enough to break it. It is important never to rest it on a corner when lifting it, and not to use a suction cup to move it. Double glazing must never be laid flat on the ground; it must be stored vertically, protected from the floor and wall.

Any glazing broken due to improper handling cannot be the responsibility of CliKIT; broken glazing not reported within 48 hours of receipt may be subject to a quote.